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The Pen Shop Case Study

The Supply Chain Consulting Group Reviews Warehouse Operations For The Pen Shop

The Pen Shop is Europe’s largest writing instrument specialist and one of only two pen shop chains in the world. The company started in 1858 when the first T & G Allan store was set up in Newcastle by local brothers Thomas and George Allan. The Pen Shop has 19 branches nationwide, including stand-alone shops and concessions in the department stores Debenhams and House of Fraser. In addition to retail outlets, The Pen Shop services the business community through its corporate division and the e-commerce division looks after telephone and internet orders.

The Pen Shop stocks a wide range of luxury and premium pen brands, including Mont Blanc, Caran d’Ache, Graf von Faber Castell, Cross, Lamy, Sheaffer, Parker and Waterman, together with an extensive range of gifts and leather accessories. The Pen Shop launched its own brand, Kingsley, over 20 years ago, initially as a leather accessory range but it now includes an extensive writing instrument collection.

The Pen Shop is committed to significant growth of their e-commerce business and sees that as the future of their business, as such, there is a focus on optimising the fulfilment processes at an early stage with this growth in mind.

The Pen Shop engaged The Supply Chain Consulting Group (SCCG) to provide a proposal to review the current operation and advise on future opportunities to optimise the flows within their facility, including the design and configuration of the storage facility, and a headline review of The Pen Shop’s planned WMS installation.

SCCG conducted an operational review, in order to establish a future strategy and provide a recommended action plan. SCCG reviewed the following processes: product flows and volumes, pick/pack and despatch procedures, inventory management, and plans for future growth projection.

This evaluation of processes enabled the experienced Consultants to benchmark The Pen Shop’s existing operation, highlighting key findings and recommendations for improvement.

The SCCG team of Specialist Supply Chain and Logistics Consultants provided The Pen Shop management team with recommendations and implemented a suitable WMS, to enable The Pen Shop to successfully improve warehouse operation efficiency and facilitate e-commerce growth.

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